Different Levels of Awareness
Because a person’s status or position varies, a security program will be perceived differently.
Awareness is targeted on 5 key groups of people having different characteristics.
1. Executive Management
- Consists of CEO, COO and other Senior Managers
- Usually risk decision-makers; hence require being aware of Security Programs.
- Response to Security programs in terms of measurable benefits (profit, return on investment, return on equity, earnings per share etc) to the enterprise
2. Middle Management
Have different view of Security programs from Executives
Concern with their departmental goals. If Security Programs creates counterproductive demands on their operations, they may display disapproving attitude.
Threatening to punish them for any non-compliance is rarely effective as these people are expected to exercise creative judgment and display innovative independence.
3. First-Line Supervision
- Concern with a limited activity. If Security Programs creates counterproductive demands on their activities, they may display disapproving attitude.
- Usually receives initial complaints in connection with a Security Program. Frequent complaints may lead to an adverse reaction by the supervisor.
4. Individual Employee
- Usually the only exposure they get to the Security Program is through the New Employee Orientation.
- Short briefing on Security Program may project the impression that Security is unimportant.
- A Security Program with poor acceptance by the executive management cannot achieve good acceptance among the workers.
- Consists of vendors, suppliers, customers, service personnel, visitors etc
- Their general impression can result from a single contact with its security program.