Different Levels of Awareness
Because a person’s status or position varies, a security program will be perceived differently.
Awareness is targeted on 5 key groups of people having different characteristics.
1. Executive Management
- Consists of CEO, COO and other Senior Managers
- Usually risk decision-makers; hence require being aware of Security Programs.
- Response to Security programs in terms of measurable benefits (profit, return on investment, return on equity, earnings per share etc) to the enterprise
2. Middle Management
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Have different view of Security programs from Executives
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Concern with their departmental goals. If Security Programs creates counterproductive demands on their operations, they may display disapproving attitude.
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Threatening to punish them for any non-compliance is rarely effective as these people are expected to exercise creative judgment and display innovative independence.
3. First-Line Supervision
- Concern with a limited activity. If Security Programs creates counterproductive demands on their activities, they may display disapproving attitude.
- Usually receives initial complaints in connection with a Security Program. Frequent complaints may lead to an adverse reaction by the supervisor.
4. Individual Employee
- Usually the only exposure they get to the Security Program is through the New Employee Orientation.
- Short briefing on Security Program may project the impression that Security is unimportant.
- A Security Program with poor acceptance by the executive management cannot achieve good acceptance among the workers.
5. Non-Employee
- Consists of vendors, suppliers, customers, service personnel, visitors etc
- Their general impression can result from a single contact with its security program.
